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The Tick Property Blog

5 Ways We Promote Effective Communication With Our Tenants

5 Stars 300+ reviews. Rated "Excellent”

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With the Renters’ Reform Bill making headline news today, housing campaigners are confident that the bill will be a "huge opportunity" to improve the lives of the 11 million renters renting property in England.

With the many issues that both Landlords and Tenants are facing making for grim reading, the award-winning team at Tick Property Group Liverpool has got together to provide you with the best ways to avoid conflict between Landlords and Tenants and to show you how renting with Tick, the best letting agents in Liverpool, will give you a reason to smile.

  1. If You Talk, We Listen

    If you’re renting, it can be difficult if you try to report an issue, and nothing happens to resolve it. It can make you think that your landlord doesn’t care about your needs. At Tick Property Group, we pride ourselves on our excellent customer service and we listen as soon as you report a problem and are committed to resolving them promptly.

  2. We’re Property Experts

    We love what we do, and we know what we’re talking about. As well as that, we’re so proud of our city, especially after it was showcased to the world during the Eurovision Song Contest 2023. New to Liverpool? We can make recommendations on where to live, what to do and where to eat here. With our local knowledge and personal touch, you’ll want to make Liverpool your permanent home.

  • We Use Different Channels for Communication

    We have tenants from all over the world, and understand that for some, it may be difficult to speak to us on the phone. That’s why you can contact us via email and whatsapp too, and your dedicated property manager will always get back to you.

  • We’re Clear and Concise from the Outset

    We’ll let you know of our legal obligations to you, provide you with a tenancy agreement and tell you where and how we store your rental deposit. We don’t hide anything, and we always promote open and honest communication. That’s why we were voted Best Letting Agent (rated by tenants).

  • We Encourage Feedback

    We love to hear what you think, and we’re huge believers in continuous improvement. You can read what our tenants have to say on Trustpilot here. If you’ve got a suggestion on how we can make our service even better, then let us know by contacting us via phone, email or whatsapp. You can even reach out via our social media channels, where you can find us on Facebook, Instagram and Linkedin.

So, there you have it. At Tick Property Group, Liverpool’s best letting agent, we do everything we can to make sure when you rent with us, you’re happy. This isn’t your typical landlord/tenant relationship, it is award-winning customer service with experienced and knowledgeable property managers.


We’re available 7 days a week for enquiries, viewings, move-ins and anything else you could possibly need. Contact us today to start your search for your new rental property in Liverpool


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5 Stars 266 reviews. Rated "Excellent”


Trust Pilton 5 Stars

Based on 266 reviews.

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Trust Pilton 5 Stars

I have never experienced customer service like this in my life, genuinely.

Viewing on the bank holiday, keys the same day! These guys don’t seem to stop and take a break.

Trust Pilton 5 Stars

Tick have been great. I have never had to worry about a thing! All the staff are friendly and extremely helpful. Renting my first home was daunting so the 24 hour service was a huge weight off my shoulders. I would recommend Tick properties to anyone.

Trust Pilton 5 Stars

I really appreciate all the work at this real estate company. From the beginning, they were very attentive, dedicated, and whenever we needed something, they were very quick to assist us with great efficiency and quality. I can only thank you for everything you did with us.